FAQ

Frequently Asked Questions

I want to change or cancel my order, is that possible?

If your order has not been shipped we can cancel it, please place an email to

info@montra.ch to proceed. If the order has been shipped we will not be able to cancel it. We cannot make changes to any orders once they have been placed. Please check that the item(s) in your cart are correct before ordering.

What is the status of my order?

Once your order has been shipped you will receive an email with a tracking number – please use this to track your order.

What is your return policy?

We accept items that are unused in their original condition (unworn, unwashed, undamaged, etc.). The item must have the safety tag on and intact. Items must be returned within 14 days of receiving your order. For refunds the customer is responsible for the cost of shipping. If you would like to exchange an item we can provide a returns form for this method. Please see our returns page for more information. If you receive an incorrect or damaged item, please contact our customer service team immediately.

Please note that for returns pick a return option that you can track in case of unexpected trouble along the way. We can’t refund your returned item if we don’t receive it at our warehouse. Please make sure the return option is not delivered to a service point.

Please note that for returns pick a return option that you can track in case of unexpected trouble along the way. We can’t refund your returned item if we don’t receive it at our warehouse. Make sure the return option is not delivered to a service point.

Do you refund shipping costs?

The return shipping cost is non-refundable for all orders. If you receive an incorrect or damaged item, we will, of course, refund the return shipment costs so you can receive the correct item. Please note that duties and taxes on orders shipped outside the EU can not be refunded.

Where do you ship from?

We ship from Swizerland

How long will it take for my order to arrive?

Shipping withing Switzerland 3-7 working days.

Shipping to Europe:
7-14working days

How much does shipping cost?

We offer free shipping for all orders over 200Euro

What if my order hasn’t arrived?

Email us and we’ll be happy to help you locate your order –

info@montra.com

Still have a question?

for further questions please email: info@montra.ch

Contact us